For your convenience, answers to the most commonly asked questions about our sceneries can be found in the FAQ section of this site. Visiting the FAQ page is the quickest and most efficient way to obtain answers to most technical and performance questions you may have. NOTE: You will not receive an answer via email if the answer to your question is published in the FAQ section of this web site.

Please submit all other questions to:

support@blueprintsimulations.com

Questions will be answered as quickly and efficiently as possible in the order that they were received . Effective April 6, 2015 BluePlrint Simulations customer support will operate Monday through Friday 9:00 am - 5:00 pm (PT). Customer support will no longer receive and/or answer technical questions on weekends and major US holidays. Even though we do not guarantee that you will receive a response within a predetermined period of time, most questions are usually answered within two (2) working days. The promptness of the response will depend on the technical complexity of the issue and the volume of inquiries received at any given time.

We also suggest visiting the "Scenery Status" section of this site, where you will find general information regarding every scenery including release date, current version, most recent update and future development projects. Please realize that we began publishing sceneries for the Microsoft® flight simulator in 2007. Some of the oldest sceneries have not been updated recently and most likely they will will not be updated in the near future. While those sceneries remain current from a technical standpoint (airport layout an primary facilities), artistically they do not reflect the quality and performance of our more recent releases.

We encourage you to visit scenery oriented forums available in numerous Flight Simulation dedicated sites, where information about our products including features, highlights and shortcomings is being discussed on a daily basis. Please be aware that the opinions expressed in those forums are the personal opinions of the individuals posting them. There is no official or authorized BluePrint Simulations forum on the internet. We do not participate or offer technical support on any forum.

CUSTOMER SUPPORT AND PRODUCT RETURN OR EXCHANGE POLICIES:

This document was last revised on March 8, 2013.

Contact Us : Privacy Statement : Site Map
Copyright 2007 - 2017, OnDuty Support Systems, LLC
All rights reserved
Artistic concept and design by BluePrint designs
Powered by OnDuty Support Systems, LLC
Hosted by bluehost.com